Quick links for BT Online Chat Service URL Landline https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=30001 Broadband https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=30002 Mobile https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=30003 TV & BT Sport https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=30006 Billing https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=30007 Source https://www.bt.com/help/home